|Dear Mr. Mark, |
I am sorry about the leak in the roof of the building you are renting from me. I did not know about it until yesterday.
My family and I were on holiday in Europe and we had just got back. No one was at home in the daytime when we were away. That is why your phone calls were not answered. But I do apologize for all the troubles.
As you suggested, please ask someone to repair the roof and send me the bill. That would be the best thing to do. May I request that you get a reliable chap who does not overcharge. Thank you.