Complaint letters

The following model letters are examples of effective ways of making a variety of complaints. You can readily adapt them to complaints you might have, where on these subjects or others. Note that the letters each focus on a specific complaint, are restrained and businesslike in tone, and make clear what the writer expects the recipient to do to alleviate the situation.


Answering complaints is a chore that is high on the list of duties that are placed on the "back burner". The following letters will also show how some typical complaints were handled.

  1. Failure to honor commitment

  2. Noisy construction crew

  3. Inexperienced service people

  4. Computer hardware problem

  5. Defective workmanship

  6. Unsafe construction-slippery floors

  7. Dangerous sidewalk conditions

  8. Inferior installation

  9. Delivery of wrong materials

  10. Deceptive advertising

  11. Unreliable mailing list

  12. Answering complaints of faulty products

  13. Faulty clock radio

  14. Poor service

  15. Inadequate accommodations

  16. Delays in serving guests

  17. Mix up in an order

  18. Shipping and billing errors

  19. Business hours and schedules

  20. Unjustified complaint-missed deadline

  21. Poor preparation-convention

  22. Response to stockholder's letter

  23. Problem caused by road work

  24. Commercials on rented videotapes

  25. Inability to issue insurance policy

  26. Complaint concerning wrong goods

  27. Reply to complaint letter concerning wrong goods

  28. Complaint concerning quality

  29. Complaint concerning quantity - surplus goods delivered

  30. Complaint concerning quantity - shortage in delivery

  31. Customer's complaint letter to manufacturer

  32. Manufacturer's reply to customer's complaint letter

  33. Complaint concerning damaged goods

  34. Reply to complaint concerning damaged goods

  35. Complaint regarding bad packing

  36. Complaint regarding non-delivery

  37. Reply to complaint regarding non-delivery

  38. Complaint regarding frequent late deliveries

  39. Reply to complaint regarding frequent late deliveries

  40. Complaint regarding uncompleted work

  41. Reply to complaint regarding uncompleted work

  42. Supplier's enquiry regarding customer's withdrawal of business

  43. Customer's complaint regarding delivery charges

  44. Reply to complaint regarding delivery charges

  45. Complaint Suppliers Regarding non-arrival of goods

  46. Reply to complaint regarding non-arrival of goods

  47. Complaint regarding shortage of goods

  48. Reply to complaint regarding shortage of goods

  49. Another reply to complaint regarding shortage of goods

  50. Complaint Regarding Non Execution Of An Order

  51. Reply To The Complaint Regarding Non-Execution Of An Order

  52. Complaint Regarding Receipt Of Wrong Goods

  53. Reply To The Complaint Regarding Receipt Of Wrong Goods

  54. Complaint Regarding Damaged Goods

  55. Reply To The Complaint Regarding Damaged Goods

  56. Customers escalation letter to the manager about their complaint

  57. The Manager apology letter to the customers escalation complaint letter

  58. Customers thanks the manager letter for handling their complaint

  59. Complaint regarding delivery delay for purchased item

  60. Apology letter to customer regarding delivery delay for purchased item

  61. Complaint about defective products of ball-pens and refills

  62. Complaint about unsatisfactory service of a washing machine

  63. Reply to the complaint about unsatisfactory service of a washing machine

  64. Complaint about non-delivery of goods of umbrellas and raincoats

  65. Reply to the complaint about non-delivery of goods of umbrellas and raincoats

  66. Complaint about goods received in excess and ask for return

  67. Reply to the complaint about goods sent wrongly

  68. Complaint regarding receipt of wrong goods of shoes

  69. Complaint about wrong statement for items charged wrongly

  70. Reply to the complaint about wrong statement for items charged wrongly

  71. Complaint about goods received in damaged condition

  72. Sample letter in response to a complaint about a defective carpet

  73. Buyer complaint about delivery charges

  74. Complaints about wrongly delivered goods

  75. Reply to complaints and adjustments about wrongly delivered goods

  76. Complaints about damaged and stolen shipment

More business letters