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The following model letters are examples
of effective ways of making a variety of complaints. You can readily
adapt them to complaints you might have, where on these subjects or
others. Note that the letters each focus on a specific complaint, are
restrained and businesslike in tone, and make clear what the writer
expects the recipient to do to alleviate the situation.
Answering complaints is a chore that is
high on the list of duties that are placed on the "back burner". The
following letters will also show how some typical complaints were
handled.
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Failure to honor commitment
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Noisy construction crew
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Inexperienced service people
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Computer hardware problem
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Defective workmanship
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Unsafe
construction-slippery floors
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Dangerous sidewalk
conditions
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Inferior installation
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Delivery of wrong materials
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Deceptive advertising
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Unreliable mailing list
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Answering
complaints of faulty products
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Faulty
clock radio
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Poor service
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Inadequate accommodations
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Delays in serving guests
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Mix up
in an order
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Shipping and billing errors
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Business hours and schedules
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Unjustified
complaint-missed deadline
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Poor preparation-convention
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Response to
stockholder's letter
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Problem caused by road work
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Commercials on rented
videotapes
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Inability to issue
insurance policy
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Complaint concerning
wrong goods
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Reply to
complaint letter concerning wrong goods
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Complaint concerning quality
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Complaint concerning quantity - surplus goods delivered
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Complaint concerning quantity - shortage in delivery
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Customer's
complaint letter to manufacturer
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Manufacturer's reply to customer's complaint letter
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Complaint concerning
damaged goods
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Reply to
complaint concerning damaged goods
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Complaint regarding bad
packing
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Complaint regarding
non-delivery
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Reply to
complaint regarding non-delivery
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Complaint
regarding frequent late deliveries
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Reply to complaint regarding frequent late deliveries
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Complaint regarding
uncompleted work
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Reply to
complaint regarding uncompleted work
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Supplier's enquiry regarding customer's withdrawal of business
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Customer's complaint regarding delivery charges
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Reply to
complaint regarding delivery charges
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