Dear Mr. Stanley,
We appreciate your calling to our attention the fact that you have had a problem reaching your insurance agent early enough in the morning. Our policy is to be available at all times particularly when there is an emergency. Our regular opening office hour is indeed 9:30, but for a reason. After we opened an office in Denver last year, we discovered that we could serve our policyholders better by keeping the Boston office open until 7:00 P.M., instead of closing at 5:00, to accommodate Mountain Time clinetele. So, despite the slightly later hour of opening, our staff members actually work longer hours than they would in most other offices.
Naturally, if there is an emergency, you can reach us at any time of the day or night, seven days a week. Just use the toll-free “800” number on this letterhead.