Below is sample mail for damaged product :
Your Name
Company Name
Street Address
City, ST ZIP Code
Date
Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code
Dear Recipient Name:
We regret very much to say that your consignment against R/R 123456 dated 10th Sep 2010 has been received in an entirely damaged condition and not a single packet is in saleable condition. Will you, therefore, please send a fresh consignment on receipt of which we shall return the goods already received.
Sincerely,
Your Name
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