Complaints About Wrongly Delivered Goods

Dear Sir,

I have received a consignment of 6 dressing tables from you yesterday, my
order No.1234, which were ordered from your summer catalogue, Cat.No. GR5678.
But on unpacking them I found that six heavy mahogany-finished dressing tables
had been sent instead of the light pine-finish ones asked for.

As most of my customers live in small flats earning a moderate income it is
doubtful that I will be able to find a market for larger more expensive
products.

I also have firm orders for the goods asked for. Would you send someone with
my consignment as soon as possible and at the same time pick up the wrongly
delivered goods? Thank you.

Yours sincerely,

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