Dear Mr. Gerald,
We were both surprised and dismayed to learn that you were not going to provide bus service for our employees for the annual fall tour and picnic, as you had in the past. We had counted on this transportation, and when we found out at the last minute that we would have to make an alternate plan, we had to play a premium price to get what amounted to limousine service. Also, since the capacity of the vehicles was limited, a number of employees were forced to use their own cars, thus diminishing the purpose of the event: to get as many employees as possible together in a group.
We trust that, in the future, you will coordinate your planning a litter better – that is, if you expect to stav in business and provide reliable service.