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Good written communication results when
you say exactly what you want to say using an appropriate tone. For
your message to achieve its purpose the tone must be appropriate. The
expressions of your messages reflects the spirit in which you put your
message across. Even when writing a complaint or replying to one, your
message can be conveyed in such a way so as not to be rude or cause
offence.
Here are a few useful expressions that you
can use in your letters according to the types of correspondence.
Openings for request letters
Closes for request letters
Openings for replies to
requests
Closes for replies to
requests
Openings for requests for quotations, estimates, etc
Closes
for requests for quotations, estimates, etc
Openings for replies to requests for quotations, etc
Closes for
replies to requests for quotations
Openings for letters of
complaint
Closes for letters of
complaint
Openings for replies
to complaints
Closes for replies to
complaints
Openings for sales letters
Closes for sales letters
Openings for application
letters
Closes for application
letters
Openings for favorable
references
Closes for favorable
references
Openings for offers of
employment
Closes for offers of
employment
Openings for
termination of employment
Closes for
termination of employment
Openings for testimonials
Central section for
testimonials
Closes for testimonials
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