101 Business Letter

Complaint Letter For Defective Workmanship

complaint letter for defective workmanship

Below is example complaint letter for defective workmanship :

Your Name
Company Name
Street Address
City, ST ZIP Code

Recipient Name
Organization Name
Street Address
City, ST ZIP Code

Dear Recipient Name:

We have been ordering plumbing supplies and fixtures from Union Plumbing for the past 16 years and have for the most part been completely satisfied with both the products and your service. Therefore, it was with considerable surprise that my installation technician informed me that we had a very serious problem. At least half the valves you supplied us with last fall for the heating and air conditioning system have been faulty. When I inspected three of the ones he had dismantled for examination, I was dismayed to find that the grommets on them were made of acrylic, which is far less resistant to temperature-change stress than fiberglass (used in previous valves). Also, it was obvious to me that the workmanship was inferior. The adjustment nodes were not seated properly and, in two cases, were the wrong size.

We know from past experience with Union that you always make good on parts and materials that fail to live up to meet the expectation. To be on the safe side, we would like to replace all 86 valves in the system and would appreciate if you would carefully inspect the new lot for both material quality and workmanship before delivery.


Your Name

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