101 Business Letter

Reply To Complaint Letter Regarding Non-Delivery

Below is the example of reply to  complaint letter regarding non-delivery :

Your Name
Company Name
Street Address
City, ST ZIP Code

Recipient Name
Organization Name
Street Address
City, ST ZIP Code

Dear Recipient Name:

Thank you for your letter of 18 July. I quite understand your annoyance at not yet received the stationery ordered on 01 June.

Orders for printed stationery are at present taking from 3 to 4 weeks for delivery, and we have instructed our representative to make this clear to customers. Apparently, our representative did not inform you that it would take so long, and I apologize for this oversight.

On receiving your letter we put your order in hand at once.  We shall send the stationery from here tomorrow by DHL, and it should reach your within 24 hours of your receiving this letter.

It is very unfortunate that there should have been this misunderstanding but we hope you will forgive the delay which has been caused.


Your Name

More complaint letters

Exit mobile version