Below is letter of complaint concerning wrong goods :
Your Name
Company Name
Street Address
City, ST ZIP Code
Date
Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code
Dear Recipient Name:
On 01 August I ordered 12 copies of Background Music by Lawrence under my order number 12345.
On opening the parcel I received this morning I found that it contained 12 copies of History of Music by the same author. I regret that I cannot keep these books as I have an adequate stock already. Therefore, I am returning the books by parcel post for immediate replacement, as I have several customers waiting for them.
I trust you will credit my account with the invoiced value of the returned copies including reimbursement for the postage cost of USD12.80.
Sincerely,
Your Name
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