101 Business Letter

Reply To Complaint Concerning Wrong Goods

reply to complaint regarding damaged goods

Below is the example of reply to  complaint concerning wrong goods :

Your Name
Company Name
Street Address
City, ST ZIP Code

Recipient Name
Organization Name
Street Address
City, ST ZIP Code

Dear Recipient Name:

I was sorry to learn from your letter of 18 August that a mistake occurred in dealing with your order.

This mistake is entirely our own and we apologize for the inconvenience it is causing you. This occurred because of staff shortage during this unusually busy season and also the fact that these 2 books by Lawrence have identical bindings.

We have sent 12 copies of the correct title by parcel post today.

We shall credit your account with the invoiced value of the books and cost of return postage. Our credit note is enclosed.

We apologize again for this mistake.


Your Name


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