Complaint Concerning Quality – Surplus Goods Delivered

Dear Sirs,

Thank you for your promptness in delivering the coffee we ordered on 28 February. However 150 bags were delivered this morning instead of 120 as stated on our order.

Our present needs are completely covered and we cannot make use of the 40 bags sent in excess of our order. These bags will therefore be held in our warehouse until we receive your instructions.

Yours faithfully,

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