The following model letters are examples of effective ways of making a variety of complaints. You can readily adapt them to complaints you might have, where on these subjects or others. Note that the letters each focus on a specific complaint, are restrained and businesslike in tone, and make clear what the writer expects the recipient to do to alleviate the situation.
Answering complaints is a chore that is high on the list of duties that are placed on the “back burner”. The following letters will also show how some typical complaints were handled.
- Failure to honor commitment
- Noisy construction crew
- Inexperienced service people
- Computer hardware problem
- Defective workmanship
- Unsafe construction-slippery floors
- Dangerous sidewalk conditions
- Inferior installation
- Delivery of wrong materials
- Deceptive advertising
- Unreliable mailing list
- Answering complaints of faulty products
- Faulty clock radio
- Poor service
- Inadequate accommodations
- Delays in serving guests
- Mix up in an order
- Shipping and billing errors
- Business hours and schedules
- Unjustified complaint-missed deadline
- Poor preparation-convention
- Response to stockholder’s letter
- Problem caused by road work
- Commercials on rented videotapes
- Inability to issue insurance policy
- Complaint concerning wrong goods
- Reply to complaint letter concerning wrong goods
- Complaint concerning quality
- Complaint concerning quantity – surplus goods delivered
- Complaint concerning quantity – shortage in delivery
- Customer’s complaint letter to manufacturer
- Manufacturer’s reply to customer’s complaint letter
- Complaint concerning damaged goods
- Reply to complaint concerning damaged goods
- Complaint regarding bad packing
- Complaint regarding non-delivery
- Reply to complaint regarding non-delivery
- Complaint regarding frequent late deliveries
- Reply to complaint regarding frequent late deliveries
- Complaint regarding uncompleted work
- Reply to complaint regarding uncompleted work
- Supplier’s enquiry regarding customer’s withdrawal of business
- Customer’s complaint regarding delivery charges
- Reply to complaint regarding delivery charges
- Complaint Suppliers Regarding non-arrival of goods
- Reply to complaint regarding non-arrival of goods
- Complaint regarding shortage of goods
- Reply to complaint regarding shortage of goods
- Another reply to complaint regarding shortage of goods
- Complaint Regarding Non Execution Of An Order
- Reply To The Complaint Regarding Non-Execution Of An Order
- Complaint Regarding Receipt Of Wrong Goods
- Reply To The Complaint Regarding Receipt Of Wrong Goods
- Complaint Regarding Damaged Goods
- Reply To The Complaint Regarding Damaged Goods
- Customers escalation letter to the manager about their complaint
- The Manager apology letter to the customers escalation complaint letter
- Customers thanks the manager letter for handling their complaint
- Complaint regarding delivery delay for purchased item
- Apology letter to customer regarding delivery delay for purchased item
- Complaint about defective products of ball-pens and refills
- Complaint about unsatisfactory service of a washing machine
- Reply to the complaint about unsatisfactory service of a washing machine
- Complaint about non-delivery of goods of umbrellas and raincoats
- Reply to the complaint about non-delivery of goods of umbrellas and raincoats
- Complaint about goods received in excess and ask for return
- Reply to the complaint about goods sent wrongly
- Complaint regarding receipt of wrong goods of shoes
- Complaint about wrong statement for items charged wrongly
- Reply to the complaint about wrong statement for items charged wrongly
- Complaint about goods received in damaged condition
- Sample letter in response to a complaint about a defective carpet
- Buyer complaint about delivery charges
- Complaints about wrongly delivered goods
- Reply to complaints and adjustments about wrongly delivered goods
- Complaints about damaged and stolen shipment