Complaint Regarding Bad Packing

This is the sample letter of complaint regarding bad packing.

Your Name
Company Name
Street Address
City, ST ZIP Code
Date

Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code

Dear Recipient Name:

Your forwarder delivered the carpet supplied to our order number 12345 of o1 July this morning.

We noticed that one of the outer edges of the wrapping has been worn through, presumably as a result of friction in transit. When we took off the wrapping it was not surprising to find that the carpet was soiled and slightly frayed at the edge.

This is the second time in 3 weeks that we have had cause to write to you about the same matter. We find it hard to understand why there were no precautions to prevent a repetition of the earlier damage.

Although we have received other carpets in good condition, this second experience within such a short time suggests the need for special precautions against friction when you packed carpets onto your delivery vehicles. We hope that you will bear this in mind in handling our future orders.

Given the condition of the present carpet, we cannot offer it for sale at the normal price and propose to reduce our selling price by 5%. We suggest that you make us an allowance of 5% on the invoice cost. If you cannot do this, we shall have to return the carpet for replacement.

Sincerely,

Your Name

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