Dear Sirs,
We ordered 150 hard drives on 01 June and they were delivered yesterday. I regret that 17 of them were badly scratched.
The package containing these goods appeared to be in perfect condition and I accepted and signed for it without question. It was on unpacking the hard drives when the damage was discovered; I can only assume that this was due to careless handling at some stage prior to packing.
I am enclosing a list of the damaged goods and shall be glad if you will replace them. They have been kept aside in case you need them to support a claim on your suppliers for compensation.
Yours faithfully,