Reply To Complaint Letter Concerning Damaged Goods

Below is the sample letter of reply to the complaint letter concerning damaged goods. It is extremely easy and simple to address customer complaint and customizable per your needs.

Your Name
Company Name
Street Address
City, ST ZIP Code
Date

Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code

Dear Recipient Name:

I was sorry to learn from your letter of 02 May that some of the hard drives supplied to this order were damaged when they reached you.

We have sent replacements for the damaged goods by parcel post this morning. It will not be necessary for you to return the damaged goods; they may be destroyed.

Despite the care we take in packing goods there have recently been several reports of damage. To avoid further inconvenience and annoyance to customers, as well as expense to ourselves, we are now seeking the advice of a packaging consultant in the hope of improving our methods of handling.

We regret the need for you to write to us and hope the steps we are taking will ensure the safe arrival of all your orders in future.

Sincerely,

Your Name

 

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