Dear Mr. Jackson,
I was sorry to learn from your letter of 02 May that some of the hard drives supplied to this order were damaged when they reached you.
Replacements for the damaged goods have been sent by parcel post this morning. It will not be necessary for you to return the damaged goods; they may be destroyed.
Despite the care we take in packing goods there have recently been several reports of damage. To avoid further inconvenience and annoyance to customers, as well as expense to ourselves, we are now seeking the advice of a packaging consultant in the hope of improving our methods of handling.
We regret the need for you to write to us and hope the steps we are taking will ensure the safe arrival of all your orders in future.