This is the sample letter reply to complaint regarding receipt of wrong goods.
We thank you for your letter dated 18th August 2012, and are sorry to learn that through a mistake on the part of the transport people you have received a wrong consignment.
The consignment received by you was meant for GMN Book Suppliers who in turn have collected your parcel from the transporters as we have received a letter from also.
We have today written a letter to GMN Book Suppliers requesting them to exchange their parcel with yours and we very much regret for the inconvenience caused.
For Youth Bros