Dear Ms. Caroline,
Your letter dated 18 February regarding delays in delivery came as a surprise as the absence of any earlier complaints led us believe that goods supplied to your orders were reaching you promptly.
It is our usual practice to deliver goods well in advance of the promised delivery dates; the filling cabinets to which you refer left here on 05 February. We are very concerned that our efforts to ensure punctual delivery should be frustrated by delays in transit. It is possible that other customer are also affected and we are taking up this whole question with our forwarders.
We thank you for drawing our attention to a situation of which had been quite unaware until you wrote to us. Please accept our apologies for the inconvenience you have been caused.