Below  is sample letter reply to complaint regarding non-execution of an order :

Your Name
Company Name
Street Address
City, ST ZIP Code
Date

Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code

Dear Recipient Name:

We thank you for your letter dated 11 Nov 2012.

As items Nos.1 and 2 of your order were not ready with us and since these two items formed 75% of the total value of your order, we could not execute the order earlier. However, the goods have now been dispatched on 10th Nov and we hope you would have received a copy of our invoice which was sent separately on the same date.

Sincerely,

Your Name

 

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