Dear Mrs. Semple,
We are sorry to hear that the new clock radio you purchased from us two weeks ago has a faulty alarm timer and mechanism. We have been selling this model for almost a year and have had no previous complaints. There is always a “lemon” sooner or later on any assembly line, and you, unfortunately, have been a victim this time.
Please bring the defective product in next time you are shopping in this area, and we’ll replace it. As compensation for your trouble, we’ll also give you a handy program selector for your TV.