We are in receipt of your letter dated 1 July and regret that your washing machine is not giving satisfactory service. However, the complaint made by you has surprised us all here because all our models are equipped with heavy duty motors to give continuous trouble free long service at a stretch. Similarly, the spin-dry system is equally of high international standard to leave the clothes considerably dry.
The claims made in our advertisements are not tall claims, they are a reality. Our machines are hardworking to give the best value of your money. It is for the first time that we have received such a complaint.
Our mechanic would pay you a visit soon to find out what is wrong with the washing machine and how it has developed these defects.
We are sorry for the inconvenience.