Reply To The Complaint Letter About Washing Machine

Below is the example reply to the complaint letter about washing machine:

Your Name
Company Name
Street Address
City, ST ZIP Code
Date

Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code

Dear Recipient Name:

With reference to your letter dated 1 July,  we regret that your washing machine is not giving satisfactory service. However, your complaint has surprised us all here because all our models are equipped with heavy duty motors to give continuous trouble free long service at a stretch. Similarly, the spin-dry system is equally of high international standard to leave the clothes considerably dry.

The claims made in our advertisements are not tall claims, they are a reality. Our machines are hardworking to give the best value of your money. It is for the first time that we have received such a complaint.

Our mechanic would pay you a visit soon to find out what is wrong with the washing machine and how it has developed these defects.

We are sorry for the inconvenience.

Sincerely,

Your Name

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By the way,  you might be also interested to  find out how to write a letter complaining about washing machine? This will help to handle a reply to the complaint letter about washing machine.