Apology Letter To Customer Regarding Delivery Delay For Purchased Item
Thank you for your email.
Upon checking with our delivery team, we found that your order is labeled and en-route to your doorstep.
For your convenience and reference, kindly note your tracking code as following: 4421088888. Kindly allow GDEX 24-48hrs to activate the code online. ETA 10/10/14.
GDEX Customer Service Number: 03-7788xxxxx
As compensation for trouble caused, I would be able to process for you RM20 of Coupon Credits. I know this does not cover for all the trouble and expenses caused, but I hope it will at least to some extent alleviate the frustration as I understand that this can be frustrating.
Let us know if you need further assistance, will be more than happy to help.