Apology Letter To Customer Regarding Delivery Delay For Purchased Item

Dear Sir,

Thank you for your email.

Upon checking with our delivery team, we found that your order is labeled and en-route to your doorstep.

For your convenience and reference, kindly note your tracking code as following: 4421088888. Kindly allow GDEX 24-48hrs to activate the code online. ETA 10/10/14.

GDEX Customer Service Number: 03-7788xxxxx

As compensation for trouble caused, I would be able to process for you RM20 of Coupon Credits. I know this does not cover for all the trouble and expenses caused, but I hope it will at least to some extent alleviate the frustration as I understand that this can be frustrating.

Let us know if you need further assistance, will be more than happy to help.

Kind regards,

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