Complaint About Non-delivery of Goods of Umbrellas and Raincoats

Dear Sir,

On 25th March, we placed an order over phone and then sent a written order confirming it for 5 gross umbrellas and similar number of raincoats. We had underlined that the goods must reach us within 10 days, but we regret to say that the consignment has not been received here till now. Your failure to appreciate the urgency of our order has put us in a very embarrassing situation as we are not in a position to satisfy our customers and keep out promise made to them. It also means a loss of business besides loss of a face.

I, therefore, urge you to despatch the ordered items immediately, or treat our orders as cancelled. We shall obtain these from some other reliable source.

Yours faithfully,

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