Customer’s Complaint Regarding Delivery Charges
Thank you for your letter of 05 July. As you wish to know why we have placed no orders with you recently, I will point out a matter which caused us some annoyance.
On 21 April last year we sent you two orders, one for USD290 and one for USD150. Your terms at the time provided for free delivery of all orders for USD400 or more, but although you delivered these two orders together we are charged with the cost of carriage.
As the orders were submitted on different forms, we grant that you had perfect right to treat them as separate orders. However for all practical purposes they could very well have been treated as one, as they were placed on the same day and the delivery at the same time. The fact that you did not do this seemed to us to be a particularly ungenerous way of treating a regular long-standing customer.
Having given you our explanation, we should welcome your comments.