Below is sample reply to insurance complaint letter from  customer :

Your Name
Company Name
Street Address
City, ST ZIP Code
Date

Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code

Dear Recipient Name:

You have every reason to feel upset that I cannot write you a homeowner’s policy for your Arizona residence similar to the one you had in Cleveland. I certainly wish that I could, but in the insurance business we are restricted geographically and cannot do business outside of prescribed limits. As it happens, your former underwriter, Community Mutual, engages in business in only six midwestern states. So there would be no chance of transferring your original policy, even if I could extend my business boundaries.

However, a former associates of mine, Jack Davison, moved to Prescott three years ago and transferred his office there. I enclose his business card. Please give him a ring and I’m sure you’ll be delighted with his rates and his brand of personal service.

With every good wish,

Sincerely,

Your Name

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