On 01 September I bought one of your ‘Big Benny’ alarm clock (mains operated) from Tiffanie Jewelry in London. Unfortunately I have been unable to get the alarm system to work and am very disappointed with my purchase.
The manager of Tiffanie has advised me to return the clock to you for correction of the fault. This is enclosed.
Please arrange for the clock to be put in full working order and return it to me as soon as possible.