On 01 August I ordered 12 copies of Background Music by Lawrence under my order number 12345.
On opening the parcel I received this morning I found that it contained 12 copies of History of Music by the same author. I regret that I cannot keep these books as I have an adequate stock already. I am therefore returning the books by parcel post for immediate replacement, as I have several customers waiting for them.
I trust you will credit my account with the invoiced value of the returned copies including reimbursement for the postage cost of USD12.80.