Complaint Concerning Wrong Goods

Dear Sirs,

On 01 August I ordered 12 copies of Background Music by Lawrence under my order number 12345.

On opening the parcel I received this morning I found that it contained 12 copies of History of Music by the same author. I regret that I cannot keep these books as I have an adequate stock already. I am therefore returning the books by parcel post for immediate replacement, as I have several customers waiting for them.

I trust you will credit my account with the invoiced value of the returned copies including reimbursement for the postage cost of USD12.80.

Yours faithfully,

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