Respond To Stockholder’s Letter
Dear Mrs. Agnew,
We appreciated your writing to inform us that your recent securities report arrived in a wrinkled condition, yet without any notification from the post office that it had been damaged in handling. Since we received two other complaints about the same problem, we are referring the matter to the postmaster here and will do our best to eliminate any similar occurrences in the future.
In the meantime, I enclose a replacement for the report, along with our thanks for your courtesy.