We have received your letter of 1 May asking us to cancel part of your order of 1 March for badminton rackets.
We are sorry you find it necessary to make this request especially at this late stage. To be able to meet our customers’ needs promptly we have to place our orders within manufacturers well in advance of the season. In estimating quantities we rely very largely upon the orders we have received.
We do not like to refuse requests of any kind from regular customers. However, on this occasion we have no choice but to do so. All orders, including your own, have already been made up and are awaiting delivery.
I hope you will understand why we must hold you to your order. If we had received your request earlier we should have been glad to help you.