Thanks for your note of protest. We’d rather have compliments than complaints, but we do appreciate your letting us know your feelings about our merchandise and service. We have discussed the matter of videotape commercials with two of our suppliers. The bad news is we can’t do anything much to change the picture. But the good news is that- as they pointed out to me- the money paid by advertisers for these commercials does reduce the prices they charge and in the end results in a small savings for our customers.
We suggest you start the videos at “fast forward” until you are past the commercials. By way of thanking you for the time you took to write, we’ll deduct $2.00 from your next rental. Just bring this letter and show it at the checkout desk.