Openings For Replies To Complaints

  1. We are concerned to learn from your letter of …. that the goods sent under your order number …. did not reach you until ….
  2. We are sorry that you have experienced delays in the delivery of ….
  3. We note with regret that you are not satisfied with the goods supplied to your order of ….
  4. Thank you for your letter of …. which has given us the opportunity to rectify a most unfortunate mistake.
  5. We wish to apologize for the unfortunate mistake pointed out in your letter of ….

More useful expressions