Informing customer of discontinuation of old line of goods and introducing new line
Dear Mr. Tim,
Thank you for your order dated 1 Feb 2xxx. Enclosed herewith is our invoice.
However we cannot supply the “Dragon brand Fragrant Rice” as the item is being discontinued and our manufacturer has a new line called “Lily brand Fragrant Rice” that come in 4kg packs. The new line is of the same quality as the old one. The manufacturer said they believe that the smaller 4kg packs will sell better than the 5kg pack. This item is included in our invoice and I hope you find it satisfactory.