Mail order returning unsatisfactory goods

Dear Ms. Jennifer,

Yesterday I received the set of Super stainless steel cooking utensils (5-piece set) you sent me via a courier. I opened the package and was disappointed to find that the goods were not at all what I expected. The wok and the large pot are badly dented while some of the plastic handles of the other pots are loose and cracked. This set of utensils certainly cannot be used for cooking.

It is possible that the utensils were damaged in transit. Whatever the cause, I am returning them to you so that you can give me a completely new set that is in good condition. Otherwise please send me a complete refund of my money.

Thank you.

Yours sincerely,

More Business Correspondence