Querying transport company about missing goods

Dear Mr. Gilbert,

With reference to our d/o No. 1234 dated 01 Apr 2xxx for the delivery of a bundle of books in Novel House, San Jose, California, we wish to inform you that the goods still have not arrived at the destination nearly two months after you undertook to send it.

Could you please look into the matter and try to locate this missing bundle of books? Thank you.

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