When we placed our trial order with your representative when he called on us last time, we were given an undertaking that we would be provided free delivery. But to our surprise and annoyance we were charged with the cost of delivery.
This is something new, strange and in total violation of business morality and so were constrained not to send our further orders. First we thought to keep silent over the matter but now we think that you should be informed about it. If you had been in our place, you too would have taken this matter as un-generous and unethical.
We look forward to your views and comments at the earliest.