We thank you for your letter dated 16th October 2012. We are sorry to learn that through a little negligence on the part of our packing department, you have received the consignment in a damaged condition.
While we are arranging to send a fresh consignment of your order within a day or two, we would suggest that you may sell the tea (already received) in the loose form and remit us the amount in due course at the rate of $18 per lb instead of $12 per lb.
We regret once again for the inconvenience caused and assure you that such a thing will not happen in future as we have instructed our packing department to provide wooden packing hereafter.
For China Tea Industries