Reply To Complaints And Adjustments About Wrongly Delivered Goods

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Below is sample letter reply to complaints and adjustments about wrongly delivered goods :

Your Name
Company Name
Street Address
City, ST ZIP Code
Date

Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code

Dear Recipient Name:

Thank you for your letter of 1 June in which you said that you had received a
wrong delivery to your order (No.1234).

I have looked into this and it appears that you have ordered from an out-of-
date catalogue. Our current winter catalogue lists the dressing tables you
wanted under GR5678.

I have instructed one of my drivers to deliver the pine-finish dressing tables
tomorrow and pick up the other consignment at the same time. Rather than
sending a credit note, I will cancel invoice No.T123 and include another,
No.T678, with the delivery.

There is also a winter catalogue on its way to you in case you have mislaid
the one I originally sent you.

Sincerely,

Your Name

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