We are in receipt of your complaint of 4 May and really feel sorry to learn that you have received one of the items wrong. We regret and apologize for the inconvenience caused to you. In fact, the mistake was on the part of our order processor-cum-despatch personnel.
This mistake should not have occurred at all as all the consignments are usually checked and carefully packed before despatch. We want to assure you that such mistake would never take place in future. However, we have seriously dealt with the matter to fix responsibility.
We are despatching today the 500 pairs of shoe-uppers of men’s shoes ordered by you and these are likely to reach you within 2-3 days. Once again we regret the mistake and apologize for the inconvenience caused by us.