Below is sample letter reply to complaint regarding non-execution of an order :
Your Name
Company Name
Street Address
City, ST ZIP Code
Date
Recipient Name
Title
Organization Name
Street Address
City, ST ZIP Code
Dear Recipient Name:
We thank you for your letter dated 11 Nov 2012.
As items Nos.1 and 2 of your order were not ready with us and since these two items formed 75% of the total value of your order, we could not execute the order earlier. However, the goods have now been dispatched on 10th Nov and we hope you would have received a copy of our invoice which was sent separately on the same date.
Sincerely,
Your Name
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