Invoices, statements, receipts, credit notes, checks and other ready-made forms are used extensively when dealing with routine things. Particulars concerning goods, payments etc. merely need to be filled in. However, mistakes can be made in the filling of forms, goods can be damaged in in transit, checks can be bounce and other unexpected things can happened. These are normal day-to-day occurrences. Many of these problems can be quickly settled in person or via the telephone. Nevertheless letters are still needed for the sake of formality, to correct mistakes or to make things clearer. Thus effective letters are of paramount importance. A badly written letter can make a bad situation worse and bring about the deterioration of business, among other things.
The sample letters that follow in this chapter cover a wide range of letters relating to the running of a business.
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