Complaint letters

The following model letters are examples of effective ways of making a variety of complaints. You can readily adapt them to complaints you might have, where on these subjects or others. Note that the letters each focus on a specific complaint, are restrained and businesslike in tone, and make clear what the writer expects the recipient to do to alleviate the situation.

Answering complaints is a chore that is high on the list of duties that are placed on the “back burner”. The following letters will also show how some typical complaints were handled.

  1. Failure to honor commitment
  2. Noisy construction crew
  3. Inexperienced service people
  4. Computer hardware problem
  5. Defective workmanship
  6. Unsafe construction-slippery floors
  7. Dangerous sidewalk conditions
  8. Inferior installation
  9. Delivery of wrong materials
  10. Deceptive advertising
  11. Unreliable mailing list
  12. Answering complaints of faulty products
  13. Faulty clock radio
  14. Poor service
  15. Inadequate accommodations
  16. Delays in serving guests
  17. Mix up in an order
  18. Shipping and billing errors
  19. Business hours and schedules
  20. Unjustified complaint-missed deadline
  21. Poor preparation-convention
  22. Response to stockholder’s letter
  23. Problem caused by road work
  24. Commercials on rented videotapes
  25. Inability to issue insurance policy
  26. Complaint concerning wrong goods
  27. Reply to complaint letter concerning wrong goods
  28. Complaint concerning quality
  29. Complaint concerning quantity – surplus goods delivered
  30. Complaint concerning quantity – shortage in delivery
  31. Customer’s complaint letter to manufacturer
  32. Manufacturer’s reply to customer’s complaint letter
  33. Complaint concerning damaged goods
  34. Reply to complaint concerning damaged goods
  35. Complaint regarding bad packing
  36. Complaint regarding non-delivery
  37. Reply to complaint regarding non-delivery
  38. Complaint regarding frequent late deliveries
  39. Reply to complaint regarding frequent late deliveries
  40. Complaint regarding uncompleted work
  41. Reply to complaint regarding uncompleted work
  42. Supplier’s enquiry regarding customer’s withdrawal of business
  43. Customer’s complaint regarding delivery charges
  44. Reply to complaint regarding delivery charges
  45. Complaint Suppliers Regarding non-arrival of goods
  46. Reply to complaint regarding non-arrival of goods
  47. Complaint regarding shortage of goods
  48. Reply to complaint regarding shortage of goods
  49. Another reply to complaint regarding shortage of goods
  50. Complaint Regarding Non Execution Of An Order
  51. Reply To The Complaint Regarding Non-Execution Of An Order
  52. Complaint Regarding Receipt Of Wrong Goods
  53. Reply To The Complaint Regarding Receipt Of Wrong Goods
  54. Complaint Regarding Damaged Goods
  55. Reply To The Complaint Regarding Damaged Goods
  56. Customers escalation letter to the manager about their complaint
  57. The Manager apology letter to the customers escalation complaint letter
  58. Customers thanks the manager letter for handling their complaint
  59. Complaint regarding delivery delay for purchased item
  60. Apology letter to customer regarding delivery delay for purchased item
  61. Complaint about defective products of ball-pens and refills
  62. Complaint about unsatisfactory service of a washing machine
  63. Reply to the complaint about unsatisfactory service of a washing machine
  64. Complaint about non-delivery of goods of umbrellas and raincoats
  65. Reply to the complaint about non-delivery of goods of umbrellas and raincoats
  66. Complaint about goods received in excess and ask for return
  67. Reply to the complaint about goods sent wrongly
  68. Complaint regarding receipt of wrong goods of shoes
  69. Complaint about wrong statement for items charged wrongly
  70. Reply to the complaint about wrong statement for items charged wrongly
  71. Complaint about goods received in damaged condition
  72. Sample letter in response to a complaint about a defective carpet
  73. Buyer complaint about delivery charges
  74. Complaints about wrongly delivered goods
  75. Reply to complaints and adjustments about wrongly delivered goods
  76. Complaints about damaged and stolen shipment

 

More business letters